What happens if I’m admitted to the emergency room or hospital?

This can be stressful and often confusing for patients and their families. 

We will contact those providing your care to make sure they have the most accurate and up-to-date information they need to treat you. We will communicate with the hospitalist, review your plan of care, answer questions, and make recommendations when needed.  As your health care advocate, we will communicate directly with you and your loved ones, and help you navigate the health care system.

Do you make home visits or nursing home visits?

We appreciate that it is often difficult, and even expensive to get to the doctor’s office. We will see patients in their home or nursing facility, rehab facility or ALF in medically appropriate situations, on a case-by-case basis.

What if I need specialty care?

As your primary care physicians, our comprehensive training allows us to handle most of your healthcare needs. However, if you do need to see a specialist we will help you find the right doctor and coordinate your care. When making referrals, we can consult with your specialist prior to your appointment, as needed.

After your specialist visit, we will follow up to discuss any questions or concerns you have, and arrange additional testing if needed.

What if I need urgent care?

If you have a life-threatening emergency, call 911 immediately. A family member or caregiver can call us later so we can be in contact with the emergency room. 

For urgent problems that are not emergencies, you can contact us when you need to. Often, we can diagnose and treat your need without a visit to the ER. In fact, membership medicine has been shown to result in fewer ER visits for members because we can discuss your medical needs any time of the day or night. And you know you can see us the next day.

What if I need medical attention while I’m away from home?

You can speak with us wherever you are and we will help with any medical conditions that can be done by “virtual visit.” If you have a condition that requires in-person evaluation and treatment, we will direct you to appropriate nearby care, and coordinate follow-up when you return home.

What if my doctor is on vacation?

As a member of Primary Care Partnership, you are never alone. Even when out of town, we will still be available by phone for your urgent needs. You will be notified by email before any vacations. If we are not available, we will always have another trusted physician available to assist you for any urgent matters or to be seen in the office.